InMoment Named a Leader by Independent Research Firm
InMoment, a pioneer in cloud-based customer experience (CX) intelligence technologies, was named a Leader by independent research firm Forrester in a new report: The Forrester Wave.
Forrester Wave CFM
Degree to which we enable clients to address systemic problems (optimizing processes and policies, etc.), as well as the ability to size the impact and determine the potential impact before taking action on larger systemic issues
Dashboards and Reporting
Types of reports and dashboards generated and how they’re delivered. Degree to which the dashboards are engaging, easy to interpret, and enable cross-functional collaboration between stakeholders
Alerting and Closing the Loop
Ability of solution to alert users across the organization to customer issues, trigger actions, facilitate collaboration, and monitor results. In addition, the degree to which the solution enables employees to be effective and efficient when managing cases and closing the loop.
What is The Forrester Wave™?…
Trust, Loyalty, and Quality Carry Retailing
In the age of what McKinsey & Co. calls the "experience economy," retailers are faced with a challenge: They must innovate the products and services they offer, while also creating and maintaining a
customer experience that will keep customers both trusting and loyal in the face of endless options
Loyalty Is Dead, Long Live Loyalty!
In a November 2017 interview with Mad Money’s Jim Cramer, Salesforce.com CEO Marc Benioff declared that “Loyalty is dead.” What did he mean and was he right?
Cotton On Signs with InMoment to Innovate, Elevate the Customer Experience
Global fashion leader doubles down on its commitment to putting customers at the centre
Partners with pioneering CX intelligence leader InMoment to leverage powerful data science in customer understanding, data-driven action
MELBOURNE (2 October 2018) — Cotton On, one of the world’s leading value fashion brands, has selected InMoment to consolidate all customer experience (CX) intelligence efforts across the organisation’s eight distinct brands and multiple markets. InMoment is a leading customer feedback management provider pioneering CX intelligence as an essential strategy for growing and differentiating business
Headquartered in Australia, The Cotton On Group has grown to almost 1500 locations across 12 countries and more than 17,000 team members globally. The Cotton On Group operates eight brands…