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The Continuum of Human and Machine Customer Experience
In an increasingly competitive retail environment, competition on price, or even quality and mix of goods, will create only transitory wins. Those factors bring customers only until your competitor sees your success and then does the same thing
Most retailers understand that real success in today’s environment comes with delivering on the customer experience factor. When you compete on price, you will have customers until the…
3 Reasons You Should Create a CX Roadmap
By Andrew Park, Sr. Director, Customer Experience Strategy Implementing a customer experience strategy can impact your business almost instantly, but the true benefit lies in the long-term results. With CX, measuring short-term post-transactional surveys only shows you a glimpse into “how we are doing now.” While there is value in measuring these short-term, point-in-time … Continue reading "3 Reasons You Should Create a CX Roadmap"
Practicing What We Preach: How Customers Shaped the New InMoment Dashboards
By Maria Caliendo, Product Manager Listen. Understand. Share. As customer experience continues to gain momentum and becomes the new competitive battleground for businesses around the world, these three principles remain consistent. In the same way InMoment supports brands in their efforts to give customers a voice at the decision-making table, we strive to practice … Continue reading "Practicing What We Preach: How Customers Shaped the New InMoment Dashboards"
What role will AI play in the future of customer experience?
Artificial intelligence is a real industry buzzword right now, but what are the true challenges and opportunities within this field for CX? Artificial intelligence (AI) is the term on everybody’s lips at the moment, having moved in recent years beyond the realms of science fiction into mainstream consciousness. Companies everywhere are seeking to reap the rewards and are exploring the use of technology to enhance the customer experience.
Rush Street Gaming Selects InMoment’s CX Intelligence Platform to Promote Growth and Loyalty...
SALT LAKE CITY (July 19, 2017) — InMoment announced today that Chicago-based Rush Street Gaming, LLC, an innovative owner and operator of several U.S. casinos, has selected the company’s leading customer experience intelligence platform to help customers and employees become active participants in the evolution of Rush Street’s gaming, dining, lodging, and entertainment experiences. Rush … Continue reading "Rush Street Gaming Selects InMoment’s CX Intelligence Platform…